Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the TopsLaptops website and any services or products you purchase from us. By placing an order, booking a service, submitting a device for sale, or using this website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

TopsLaptops reserves the right to amend these Terms at any time. Continued use of the website following any changes constitutes acceptance of the updated Terms.

2. Products — Sale of Refurbished & Used Laptops

2.1 Product Descriptions

We make every effort to accurately describe the condition, specifications, and cosmetic state of each product listed for sale. Condition grades are assigned at our discretion and reflect the physical and functional state of the device at the time of listing. Minor cosmetic imperfections consistent with the stated grade are not considered defects.

2.2 Hardware Warranty

All products sold by TopsLaptops carry a 90-day hardware warranty from the date of receipt. This warranty covers hardware faults arising under normal use — including failures of the motherboard, display, keyboard, trackpad, ports, and storage. The warranty does not cover:

• Physical damage caused after purchase (drops, liquid ingress, cracked screens)
• Software issues, operating system failures, or viruses
• Battery degradation (batteries are consumable components — see Section 4)
• Damage resulting from unauthorised repair attempts or modifications
• Normal wear and tear consistent with the product’s condition grade at the time of sale

To make a warranty claim, contact us within the warranty period with proof of purchase and a description of the fault. Where a fault is confirmed under warranty, we will repair or replace the device at our discretion. Replacement devices will be of equivalent specification and condition grade.

2.3 Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. You have the right to a repair, replacement, or refund if goods are found to be of unsatisfactory quality, unfit for purpose, or not as described. Your right to a full refund applies within 30 days of receipt. After 30 days, we are entitled to offer a repair or replacement first.

2.4 Delivery & Dispatch

All products are dispatched via Royal Mail Guaranteed Delivery service with full tracking. The dispatch timeline is as follows:

• Orders placed before 11:00 AM on working days (Monday–Friday) — dispatched same day
• Orders placed after 11:00 AM or on weekends/bank holidays — dispatched the next working day

Guaranteed Delivery provides tracking and a money-back guarantee if delivery is not completed within the agreed timeframe. You will receive tracking information via email once your order dispatches.

2.5 Delivery & Damage Responsibility

You are responsible for accepting and inspecting your delivery. If the packaging appears damaged upon receipt, you must refuse the delivery or accept it with visible damage noted.

If you accept a delivery showing visible damage to the packaging:

• Please photograph the damaged packaging and product as soon as possible
• If possible, ask the delivery agent to note visible damage at delivery
• Keep all packaging and contents until we advise next steps
• Contact us promptly so we can assist with courier claim handling

We may request reasonable evidence to support courier claims. Nothing in this section removes your statutory rights in relation to goods that are faulty, not as described, or damaged in transit.

2.6 Pricing

All prices are displayed in pounds sterling (GBP) and are inclusive of any applicable VAT where required. Prices are subject to change without notice. The price displayed at the time of order placement is the price you will be charged.

3. Repair & Maintenance Services

3.1 Booking & Deposits

Upfront payment requirements are displayed at checkout and may vary by service. Where upfront payment is required, your appointment is not secured until payment has been received and confirmed. Any remaining balance is due on collection of your device.

3.2 Deposit Refundability

For services booked without replacement parts:

• Deposits are fully refundable if cancellation occurs with 24 hours notice before the appointment time
• Cancellation within 24 hours of the appointment forfeits the deposit

For services requiring replacement parts:

• Deposits are non-refundable if cancellation occurs within 72 hours of the appointment time
• This is required due to lead times for pre-ordering replacement parts
• Cancellation with 72+ hours notice may allow a full deposit refund at TopsLaptops’s discretion, dependent on whether parts have already been ordered
• TopsLaptops may, at its sole discretion, waive the 72-hour policy and issue a refund or credit as a goodwill gesture

3.3 Cancellation Methods

Cancellations or rescheduling requests must be made using one of the following methods:

• Telephone: your support phone number
• Text message: your support phone number
• WhatsApp: your support phone number
• Email: contact details provided on the website

Cancellation is only confirmed once acknowledgement has been received from TopsLaptops and you have received written confirmation of the cancellation and any refund decision.

3.4 No-Show Policy

If you do not attend your booked appointment without prior cancellation, the deposit will not be refunded. However, the deposit amount may, at TopsLaptops’s discretion, be credited to your account and deducted from the final bill if you rebook a subsequent appointment within 6 months. This credit is a goodwill gesture and is not guaranteed.

3.5 Combined Booking Discount

A discount is available when two or more services are booked simultaneously in a single booking session. The service with the highest individual price is charged at the full rate; each additional service is discounted by the percentage displayed at the time of booking. This discount applies only to services booked together in a single transaction and cannot be applied retrospectively to existing bookings or split across separate appointments.

3.6 Parts & Labour Warranty

Where components are replaced as part of a repair or maintenance service, TopsLaptops provides a 90-day warranty on the replacement part only, covering defects in the part itself under normal use. This warranty does not extend to:

• Other components in the device that were not replaced by us
• Pre-existing faults unrelated to the service carried out
• Failure of adjacent or connected components arising from an unrelated fault
• Damage caused by the customer after collection
• Issues arising from the customer operating the device outside of its intended use

For example, if a battery is replaced and subsequently fails within 90 days due to a manufacturing defect in the replacement part, that is covered. However, if the new battery drains rapidly due to a pre-existing fault with the charging circuit that was not part of the original service, this would not be covered under the parts warranty.

3.7 Customer Responsibilities

You are responsible for backing up all data on your device before submitting it for service. TopsLaptops accepts no liability for any data loss occurring during repair or maintenance, regardless of cause. We strongly recommend maintaining a current backup at all times.

4. Batteries

Laptop batteries are consumable components. Capacity degrades from first use and will continue to decline over time under normal operating conditions. Battery degradation is not covered under any product or service warranty and does not constitute a defect. Where a battery replacement service is carried out by TopsLaptops, the replacement battery carries a 90-day warranty covering defects in the replacement part only, as described in Section 3.3.

5. Delivery & Postage — Claims & Tracking

5.1 Lost or Damaged in Transit

All orders are dispatched with Royal Mail Guaranteed Delivery tracking. In the event of a parcel being lost or arriving damaged in transit, please contact us within 7 days of the expected delivery date. We will raise a claim with the courier and, subject to the outcome, offer a replacement or refund. We cannot process transit damage claims made after 14 days of delivery.

To support a damage claim, you must provide photographic evidence as described in Section 2.5, including the delivery agent in the photographs.

5.2 Delivery Timeframes

Estimated delivery timeframes provided by Royal Mail are guidelines only and are not guaranteed. TopsLaptops is not liable for delays caused by the courier, adverse weather, or circumstances beyond our control. If a parcel is significantly delayed, please contact us and we will liaise with Royal Mail on your behalf.

6. Distance Selling, Cancellations & Refunds (Consumer Contracts Regulations 2013)

If you are a consumer purchasing at a distance (online, phone, or email), you generally have a 14-day cancellation right for goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• The cancellation period usually expires 14 days after the day you (or your nominated recipient) receive the goods
• You must inform us of your decision to cancel within that period
• You then have up to 14 further days to return the goods
• Refunds are made to your original payment method in line with statutory timelines

Some items may be exempt from cancellation rights (for example, sealed goods not suitable for return once unsealed for hygiene reasons, or bespoke/custom goods). Any applicable exemption will be made clear before checkout.

For services booked at a distance, cancellation rights may also apply. If you ask us to begin work during your cancellation period, you may be required to pay for work already performed if you later cancel, as permitted by law.

Full process details are set out in our Returns & Refunds Policy and Service Booking Policy.

7. Selling Devices to TopsLaptops

7.1 Condition Matching & Acceptance

When you submit a device for sale to TopsLaptops, we assess its condition against the description you provide in your "Sell to Us" request. We expect the physical condition and functionality of the device to match your stated condition at delivery.

If the device arrives in a condition materially different from your submission — for example, cracks not mentioned, missing keys, or non-functioning components that were reported as working — the item may be rejected.

7.2 Return Shipping (Condition Mismatch)

If a device is rejected due to condition mismatch, you must arrange and pay for return postage to yourself. Return shipping must use the tracked Royal Mail service of your choice (we recommend Royal Mail Special Delivery Guaranteed). TopsLaptops will not cover return postage costs.

You must arrange return shipping within 90 days of receipt of the rejection notice. If return postage is not paid and the device is not collected within 90 days, TopsLaptops will assume you forfeit the device, and we will handle it as we see fit (repair, parts salvage, recycling, or donation) without further obligation to you.

7.3 Discretionary Acceptance of Mismatched Condition

TopsLaptops may, at its sole discretion, accept a device that does not match the stated condition. In such cases, we may adjust the purchase price to fairly reflect the actual device condition. Any revised offer is made in writing and you have the right to accept it or request return of the device at your cost.

7.4 Payment Terms

Payment for accepted "Sell to Us" submissions is processed only after the device has been delivered to TopsLaptops and inspected. Payment is transferred to your nominated bank account (as provided in your request) within 5–10 business days of acceptance and is subject to our standard inspection and verification process.

7.5 Delivery Address for Sale Submissions

You must provide a complete delivery address and tracking information when sending your device. It is your responsibility to ensure the parcel is adequately packaged to prevent damage during transit. TopsLaptops is not responsible for devices damaged in transit due to inadequate packaging. Use a tracked courier service and keep proof of postage for your records.

8. Advice & Information on This Website

Information published on this website — including blog articles, service descriptions, and product guidance — is provided for general informational purposes only. It does not constitute professional technical advice. TopsLaptops makes no warranty as to the accuracy or completeness of any information provided, and accepts no liability for any action taken or not taken based on information found on this website.

In particular, we advise strongly against attempting to carry out hardware repairs based on information found online without the appropriate tools, training, and experience. Improper repair attempts can cause further damage, void any remaining warranty, and in the case of lithium battery handling, present a safety risk.

9. Limitation of Liability

To the fullest extent permitted by law, TopsLaptops’s liability to you in connection with any product or service shall not exceed the amount paid by you for that product or service. We shall not be liable for any indirect, consequential, or economic losses, including loss of data, loss of earnings, or loss of business, whether arising from a product fault, service failure, or otherwise.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, nothing in these Terms removes any rights you may have to bring proceedings in your local courts where required by applicable law.

11. Contact

If you have any questions about these Terms & Conditions, please contact us via the contact details provided on the website.

Legal trader details: TopsLaptops

Statutory rights summary: your legal rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are not affected by these Terms. See our Customer Rights page for a plain-language overview.